Home alone kittens turn on tap flooding kitchen

TORONTO -Two home alone kittens accidentally turned on the kitchen faucet, causing the sink to overflow and flood the kitchen while the homeowner was at work.

In the hours before the customer returned home, significant damage was caused to the floor tile and cupboards, but Aviva connected her with a contractor and her kitchen and her cats are now back to normal.

In the last year, that is just one of the quirky and unusual claims Aviva Canada. Here are some more:

Just passing through

A customer’s truck was stolen from a local hotel. He asked a friend to pick him up and called Aviva while in the car. While sharing the details with Aviva to start the claim, he spotted his stolen truck passing them on the highway.

The customer stayed on the phone with Aviva while his friend called 911. The police arrested the driver and Aviva arranged to have the vehicle inspected.

The customer ultimately got his truck back undamaged.

Rising out of the ashes

A fire caused the loss of a man’s entire collection of 36 antique collector cars. Aviva paid out his claim, which included the value of the 36 cars and he’s already started rebuilding his collection. But he also asked to keep all 36 of the burnt vehicles and told Aviva he had plans to create a museum on his property.

Friendly neighbourhood drywaller

A drywall contractor showed up at a customer’s house to make necessary repairs to their basement, but when he got downstairs, all of the walls had already been drywalled.

As it turns out, a house up the street was being rebuilt and their tradesperson went to the wrong home by accident.

The Aviva contractor got the day off and the additional repairs to the basement are still ongoing.

Sneaky serpentine stowaway

A customer rented a vehicle in Mexico and got into a minor accident while leaving a parking lot. He pulled over to check the damages and when he checked under the hood he was surprised to find a large snake wrapped around the engine.

Although the snake didn’t cause any damage, Aviva paid out the body damage and the customer went safely (sans snake) on his way.

Aviva Canada paid 99 per cent of claims in 2018 and is the only insurance company in Canada to proactively share its claims payout rate on an annual basis. In 2018 Aviva Canada paid 256,367 customer claims worth more than $2.7 billion This is equivalent to one claim paid every two seconds or $5,137 going to customers every minute across our auto and home businesses.

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